PRIVACY POLICY
Effective 01 January 2025
At The River Kitchen Limited (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us—whether online, in person at our café, or through any of our services.
What We Collect
We may collect the following types of personal information:
Name, contact details (e.g. phone number, email address).
Booking or order information.
Payment details (processed securely via third-party providers).
Dietary preferences or special requests (if provided).
Feedback or communications you send us.
Website analytics (see “Cookies” below).
How We Use Your Information
We collect and use your information to:
Process bookings, orders, or enquiries.
Communicate with you about services, events, or promotions.
Improve our website and customer service.
Comply with legal obligations.
We only collect the information we need and will not use it for any other purpose without your consent.
Sharing Your Information
We do not sell your personal information. We may share it with:
Trusted service providers who help us run our business (e.g. payment processors, email systems).
Authorities, if required by law or to protect our legal rights.
All third parties are required to handle your data in accordance with privacy laws and best practices.
Data Storage & Security
We store your personal information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Some information may be stored in cloud-based systems, which may be hosted outside New Zealand, but always under strict confidentiality obligations.
Your Rights
Under the Privacy Act 2020, you have the right to:
Access the personal information we hold about you.
Request correction of that information if it is inaccurate.
Withdraw consent (e.g. from promotional emails).
To exercise these rights, contact us using the details below.
Cookies & Website Analytics
Our website may use cookies and third-party tools (like Google Analytics) to understand how visitors interact with our site. This helps us improve functionality and tailor our services. You can choose to disable cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly shown.
Contact Us
If you have any questions or concerns about your privacy, or you’d like to access or correct your personal information, please contact us at:
The River Kitchen Limited
Hamilton Golf Club,
64 St Andrews Terrace, Hamilton, New Zealand
Email: hello@theriverkitchen.co.nz
Phone: 07 839 2906